Contact Us
We’re here to help! At LUMIÈRE Gifts, your happiness means everything to us. If you have any questions about your order, shipping, returns, or product details, please reach out and we’ll respond as quickly as possible.
Customer Support
📧 Email: support@lumieregifts.com
🕒 Support Hours: Monday – Friday (9AM – 6PM)
📍 Location: United States
💬 Please include your order number in your message so we can help you faster.
Shipping Information
We work hard to make sure your order arrives safely and on time.
Processing Time
Orders are typically processed within 1–3 business days.
Shipping Time
Delivery time usually takes 5–12 business days, depending on your location and the product ordered.
Tracking
As soon as your order ships, you will receive a tracking number by email so you can follow your package every step of the way.
Returns & Refund Policy
We want you to feel confident shopping with us. If something isn’t right, we’ll make it right.
Returns
We accept returns within 14 days of delivery if:
The item is unused and in original condition
The item is returned in its original packaging
Damaged or Wrong Items
If your item arrives damaged, defective, or you received the wrong product, please contact us within 48 hours of delivery and we will take care of it.
To help us fix the issue quickly, please include:
Your order number
A clear photo/video of the item
A photo of the packaging (if possible)
Refunds
Once your return or issue is approved, we will provide a refund back to your original payment method. Refunds are usually processed within 3–7 business days depending on your bank.
Our Promise to You
At LUMIÈRE Gifts, we care about every customer and every order. If you ever have an issue, we will do our best to resolve it quickly with:
✅ Replacement options
✅ Refund support
✅ Fast and friendly customer service
Your satisfaction is our priority — always.